Privacy Policy & Cookies

ALIenergy Privacy Policy

Argyll, Lomond and the Islands Energy Agency (ALIenergy) understands that your privacy is important to you and that you care about how your personal data is used. ALIenergy respect and value the privacy of all of our data we collect and hold for our staff and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information about ALIenergy:

Argyll, Lomond and the Islands Energy Agency (ALIenergy) is a Company Limited by Guarantee, registered in Scotland, (SC211429) and recognised as a Scottish Charity (SCO32495).

Registered Address: Lorn House, Albany Street, Oban, Argyll, PA34 4AR

Main Office Address: Suite 1, Malin House, European Marine Science Park,

Dunstaffnage, Oban, Argyll, Scotland PA37 1SZ

2. What does this notice cover?

This Privacy Information explains how ALIenergy use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that ALIenergy use is set out in Part 5, below.

4. What Are Your Rights?

Under the GDPR, you have the following rights, which ALIenergy will always work to uphold, for more information on any of the following points please use the contact details in Part 11:

1. 1. 1. 1. The right to be informed about ALIenergy’s collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
         2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
         3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
         4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
         5. The right to restrict (i.e. prevent) the processing of your personal data.
         6. The right to object to us using your personal data for a particular purpose or purposes.
         7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and you can ask us for a copy of that personal data to re-use with another service or business.
         8. Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do We Collect?

We may collect some or all of the following personal data:

• Name;
• Address;
• Email address;
• Telephone number.

6. How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by telling the manager, emailing enquiries@alienergy.org.uk or calling 01631 565 183).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• Your data will be kept for as long as we are communicating with you.
• You data will be stored thereafter as requested by our funders.

8. How and Where Do You Store or Transfer Your Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

• All staff are trained on GDPR and training will be reviewed regularly.
• All personal data will be stored securely when in use and in retention for funders.
• All personal data will be destroyed securely at your request or when we no longer require to hold your data.

9. Do We Share Share Personal Data?

We may share your personal data with third parties, with your agreement, for purposes previously agreed with you. For example, funders.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 working days. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do You Contact ALIenergy?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: enquiries@alienergy.org.uk

Telephone number: 01631 565 183

Postal Address: Lorn House, Albany Street, Oban, PA34 4AR

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available by request in person at our main office or by email, telephone or letter.

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