Affordable Warmth Service

All home visits are on hold due to COVID19 but we can still provide support over the telephone and email. When visits recommence, they will only happen if the householder and ALIenergy feel that it is safe to do so.

Our affordable warmth team can help with the following:

Typical energy saving advice is suitable for a modern gas central heated family home but every house in Argyll and Bute is different in all aspects, from age and type of heating, age and type of building, glazing, location, the number and ability of occupants as well as the availability of fuel. That’s why advice from an ALIenergy advisor is tailored to you, your home and your needs. 

House Visits

Our Affordable Warmth Advisors can visit you in your own home, saving you the time and expense of coming to us. We have advisors based around Argyll and Bute, so you will be assigned to the advisor covering your area and they will contact you to arrange a mutually suitable time to visit. In instances where a house visit is not feasible within a short timescale your advisor will help by telephone calls, emails and/or letters.

Information gathered during a visit

During your ALIenergy visit the advisor may ask questions about you, your family and your home. This will enable the advisor to gain an overall perspective of your situation to ensure that the help and support delivered is tailored to your needs. All information is treated with respect and confidentiality.

To provide the best advice your advisor may need to see evidence of your benefit entitlement such as your award letters or bank statements. Copies of these documents are usually required if applying for funding or a grant. Lots of people are not aware they fit the criteria for funded schemes because benefit award letters aren’t always straightforward and clear. Our advisors have basic benefit knowledge and know what to look out for. We also have qualified benefit advisors on the team who can carry out FREE benefit checks. Your advisor may take meter readings to keep track of how much energy you are using.

Follow on support

It is very likely that your advisor will need to keep in touch with you after your initial visit. We understand life can be hectic and priorities can change so if you are unable to follow through with any advice our advisors will happily visit you again to go over things in more detail or offer more support to you if needed.

Feedback and Monitoring

The Affordable Warmth Advisors are grant funded and a requirement for receiving this funding is to show evidence of their work. We would really appreciate it if you could assist with our feedback and monitoring protocol. Your advisor will ask you simple questions to help determine the impact they have made. 

Workshops and Talks

Our Affordable Warmth Advisors know the importance of reaching people in need, this is why we work with health professionals and community groups who are most likely to be in contact with people who require our help. We offer FREE workshops and talks tailored to the group's time, experience and needs. Our workshops and talks give a brief overview of how fuel poverty affects people, how to spot someone living in fuel poverty, basic advice to give and know when to refer to an advisor for specialist in-depth advice.

Volunteer as an Energy Champion

Our experience has shown us the potential in reaching fuel poor households by working with other organisations and local communities. Get in touch if you or your organistion would like to hear more about our work and how we can help you to help the people you work with. We are looking for Energy Champions from all different backgrounds-current health professionals, retired tradesmen and woman, school leavers wanting to get involved in their community etc.                                   

Other help:

The Home Energy Scotland Loan

Home Energy Efficiency Programme for Scotland: Area Based Scheme

Warmer Homes Scotland

Ask your supplier

If you wish to call your energy supplier we have a ‘What you need to know’ information sheet outlining the information you will need before speaking to your energy supplier. Ask an advisor for a copy and they will be happy to help you fill it out.

Fuel Suppliers
Other Organisations
British Gas: 0333 202 9802
Home Energy Scotland: 0808 808 2282
EDF Energy: 0333  200 5100
Argyll and Bute Citizens Advice Bureau: 01546 605 550
EON: 0345 052 000
Argyll and Bute Council: 01546 605 522
Npower: 0800 073 3000
Argyll and Bute Care and Repair: 01631 567 780
SSE: 0345 070 7373
Shelter Scotland (Housing): 0808 800 4444
Scottish Power: 0800 027 0072
Silver Line Scotland: 0800 470 8090

For more information on the range of services that we provide, please contact us on 07860 774 929 or email


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