Providing advice on energy saving and billing issues

Jed's Journey

Jed was initially referred to ALIenergy by staff at a local foodbank, seeking assistance with energy costs and billing issues. Recognising the need for direct support, a face-to-face appointment was arranged at the foodbank where Jed met with an Affordable Warmth Advisor from our Highland Team.

During this meeting, the advisor conducted a comprehensive Affordable Warmth Assessment. This assessment provided Jed with valuable guidance, helping him to better understand his energy accounts and offering practical energy-saving advice tailored to his circumstances.

Tailored Support

While working with Jed, our advisor discovered that he had been living without access to a washing machine for two years.

Financial Gain

ALIenergy secured funding to purchase a new washing machine valued at £304.

Wider impacts on wellbeing

Our support has enabled Jed to regain his independence and contributed to an improvement in his mental health and overall wellbeing.

Enabling long-term self-reliance

ALIenergy’s engagement with clients goes beyond addressing immediate energy issues. By providing tailored advice and ongoing support, the organisation empowers individuals to take charge of their own energy needs. This approach not only resolves urgent concerns but also equips clients with the practical skills and confidence necessary for long-term self-reliance. Through this guidance, clients are better prepared to navigate future challenges and maintain their independence.

Practical Tailored Guidance

Jed required time and support to gain a clearer understanding of his energy accounts. Through our in-person guidance and intervention, he has achieved greater independence and an improved quality of life.

Making a difference to others

Please note: Names have been changed to maintain confidentiality, and any images featured are for illustration purposes only.